Contact us?
If you need anything during or after the campaign please reach out to [email protected]
Kit or Cay will most likely respond within a day or two.
Last updated: February 07, 2026 14:22
When will I be charged for my pledge?
Payments do not get charged immediately! You will only be charged at the end of the campaign as long as it has reached its funding goal . If the campaign does not reach its funding goal, you will not be charged.
A reminder that shipping is charged separately once the products are ready to go out.
Please do your best to make sure you’re aware of the campaign’s end time so that you are properly prepared.
Last updated: February 07, 2026 14:24
Refunds
I don’t offer direct refunds on orders.
However if there is an issue with your order and you reach out to us within a week of it arriving we are happy to help you exchange pieces or replace them should they arrive damaged.
Shipping on replacements is covered by us ONLY if the parcel never arrives and is completely lost or is severely damaged
We require photographic proof of damage and a note with the date on it in the images.
If the items needs be exchanged for any other purpose the buyer is responsible for secondary shipping.
Last updated: February 07, 2026 14:26
If you missed surveys or payment deadlines
You have a three month window between the end of the campaign to correct any issues with your payments.
The three month window is very strict because during this time it is harder to make adjustments for pin quantities and making sure I have enough of everything.
If you happen to miss out on completing the survey or correction of payment within this window, it does forfeit your pledge. From this point, you would have to wait and see what is available in retail after the campaign is completed and sent out for a chance make your to purchase..
Last updated: February 07, 2026 14:27
Purchases after the campaign ends
I will have a preorder shop open for roughly two weeks after the campaign ends is initially over.
If you miss that purchase period fear not, as my pins can be purchased on Etsy
https://www.etsy.com/shop/AngelsAtticCincy Located here, or you can contact me by email directly to see about a specific piece incase there is no active listing
Last updated: February 07, 2026 14:27
Shipping
Shipping cost? Multiple sets or quantities over 8 pins might be subject to slightly higher rates due to weight.**. Heavier weighted prices are marked within parentheses
Prices are as follows: United States Bag: ?…$. Pins: 9.50 stickers: only 7.50$ Mexico and Canada $25 (30$)* International (30$)*
Shipping for the UK backers : will be through etsy to formally collect Vat/ fees
For those in the EU, I unfortunately can’t ship there. The GPSR law requiring all businesses to have an EU legal representative and include trackable safety information with every non-food item. We are a very small artist collective, and because of this the three of us must follow this law. Perhaps one day we’ll have some significant change where we can comfortably ship to you again.
For my UK backers ,please be prepared to pay any and all customs and taxes on your orders
Last updated: February 10, 2026 08:22
How will the bags be shipped?
They will be in boxes, but wrapped individually in plastic and thin dust bag for protection
Last updated: June 01, 2026 12:45
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.